UPS lost trade phone

jinjenk wrote:

Hi. @HeavenM 

thanks for staying with this problem. I've I been through a lot last few days. worst was dealing with USPS. they have no communication each other so I had to explain everything over 10 times every time they suggest me a different department. long story short nothing was resolved from USPS. they stop my process right there after 2 month it's just searching.no further action or reply. not even confirming that my mail is missing. 

and I reached out T force on tweeter. they understood my situation and re-enroll me on that trade in credit program . but still not sure I can consider this as a problem solved or not. what if it affect after 2 yr when I want to switch the phone and still they can say. “ hey? we still din’t get your phone. ? worst sinario.

but for now t force is saying they re-enroll me trade credit program so don’t have to worry now. 

do you think is that ok? I'm not worrying now. I want to resolve this problem totally. 

now I think maybe ASSRANT could be behind this. but I don’t want to spill  that now. my phone was almost brand new looking in the original box and almost original condition. 

 

 @jinjenk If they enrolled you in the promotion, then I call that a win! 😁 USPS losing the phone is not your fault and you won't have to worry about it coming back to haunt you in a couple years. 

There is definitely something going on if boxes are getting you Lewisville and then never making it to the warehouse. I sent your examples along so that we can review that partnership and ensure that we are doing things the right way. 

syaoran wrote:

fireguy_6364 wrote:

syaoran wrote:

I have USPS looking into things as well.  I haven't heard anything back from them yet and that might take a few days to get a response.  Normally, I send devices in through UPS because it is just more convenient.  It just happens I was going to be right by the post office here for lunch so I decided to drop it off there.  Now I wish I had gone out of my way to drop it off at UPS and paid to have it shipped directly to them with an signature required.

Thank you for looking into things, @HeavenM!  T-Mobile could definitely improve upon how this whole process is.  

i would think having them sent to a store and the store send them out in bulk to whoever would be a bit easier to track and keep tabs on..

I totally considered that.  I have seen people complain about stores not wanting to take them or the devices never getting from the store to Assurant to compete the process.  I definitely regret not going out of my way to take it to UPS and paying out of pocket to have it returned.  

I still Don t have a reply from USPS on where it is and the redelivery that was scheduled (never went out for delivery) for the 23rd that has not happened.

 

I think T-Mobile is starting to see benefit in collecting devices at stores and sending to warehouses from there because we have changed a few device programs to allow this option. Most warranty exchanges are sent to the store to alleviate some of the stress of setting up the new phone and returning the old one. We are also allowing trade-ins to be done with some upgrade orders even if they were not started in the store. I think these are some steps in the right direction, so we will see what the future holds.