Forum Discussion
UPS lost trade phone
Desperate here. I did everything I was ordered to do by T mobile. used their shipping label and shipped it via USPS. long story short it's missing. talked to the customer service. As you can im...
syaoran wrote:Mine finally says it was picked up. Hopefully that means it won't be long until everything is processed to complete the trade-in promotion.
YAY!! Nice to see things moving along.
If the order you did online was not a JUMP! upgrade, then you should have the option to turn in the trade-in device in the store. You don't have to do anything special while placing the order. Once you get the new phone, you can visit the store you like to turn in the old phone. They will verify your account and order details, then process the turn-in right there.
