UPS lost trade phone

syaoran wrote:

I like to own my devices so it wasn't on JUMP.  I was told about the option  to turn the trade-in in-store.  I just didn't trust the store to not get it done properly.  It was sent to Assurant through the prepaid shipping label T-Mobile provided.  I haven't heard anything else yet other than it shows it was delivered.  It never took this long for the whole procedure for the 8T.  I sent in the trade for that from Canada by UPS because I was visiting family.  Everything literally took less than a week from start until finish.  

There are resources available to our store reps that shows them how to complete those returns from start to finish, so they shouldn't have any issue getting it done properly. Something I say when I go to a store and they seem to be struggling is "I know there are so many buttons, and it can be hard to remember which one to push. Feel free to take a minute to look up the steps. No rush. I just want to make sure it is done right the first time." They can feel pressured to do things too quickly because they do have eyes on them from every direction and that is stressful. I honestly want them to do it right, so letting them know plainly that it is ok to take some time to make sure that happens seems to help a lot. 

It is interesting to me that things often work well and then without explanation there is a wrinkle and it causes traffic jams all the way down the line. I hope that having yours get picked up is a sign that things are getting ironed out and everything will be back to normal soon.