Forum Discussion
USAGE DETAILS NOT UPDATED
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not u...
The day that we have all been waiting for has finally arrived. I am so excited to announce that this is now officially resolved and usage details should be loading without error. It wouldn't hurt to log out of the account and clear browsing history if you haven't already. I am doing a happy dance right now because I was also affected by the outage and I just loaded my detailed usage and saw call, message, and data logs for all of my lines up to about 2 hours ago!!
I've had the same issue since my billing cycle closed a week ago and have had that issue off and on for months.
What I was told yesterday was the issue has been going on since December. Those that didn't have the issue before have that issue now and those that do not have the issue now have had it before and they have been been working on the issue since December and have not been able to resolve it in its entirety. So bottom line, they have no idea how this happened or how to resolve it. WHAT A WASRE OF A FEATURE THAT IS NEEDED!
