Forum Discussion
USAGE DETAILS NOT UPDATED
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not u...
The day that we have all been waiting for has finally arrived. I am so excited to announce that this is now officially resolved and usage details should be loading without error. It wouldn't hurt to log out of the account and clear browsing history if you haven't already. I am doing a happy dance right now because I was also affected by the outage and I just loaded my detailed usage and saw call, message, and data logs for all of my lines up to about 2 hours ago!!
shirleymay26 wrote:Dolly2385 wrote:SCOLCLASS wrote:My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not updated. Anyone else had that problem?
Yes same problem been checking and nothing
Same problem since Jan. 26th. I have called at least 4x! How do I talk to a supervisor?
Same problem here mine hasn't updated since Feb 20th when my billing cycle ended. I am guessing it is not just a coincidence that everybody's usage details stopped updating when their billing cycle ended. It really appears to me that they are getting rid of the option to view it in real time and they are just too chicken**** to say so. They have been lying to me since I started my service. I have never in my whole life been lied to by a phone company near as much as I have them. The biggest mistake I have ever made was switching from AT&T to TMobile and I will absolutely be switching back the second my phones are paid off (which they also lied to me about ). I have a feeling I am not the only one neither.
