Forum Discussion
USAGE DETAILS NOT UPDATED
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not u...
The day that we have all been waiting for has finally arrived. I am so excited to announce that this is now officially resolved and usage details should be loading without error. It wouldn't hurt to log out of the account and clear browsing history if you haven't already. I am doing a happy dance right now because I was also affected by the outage and I just loaded my detailed usage and saw call, message, and data logs for all of my lines up to about 2 hours ago!!
Although grateful that it's business as usual with our accounts, isn't anyone else curious why a multi-billion dollar company took 5 weeks (in my case) to fix this? Would anyone settle for their cell phones not working for 5 weeks? For those folks who are relying on that usage data to do client billing, or just check to see if you're within your allotted data allowance, this was more than a slight inconvenience, and I believe TMO should give us all an explanation. It's the least they can do, no, really!
