Forum Discussion
Usage Overview loads endlessly
When I click on "Usage" the Usage Overview begins to load but never stops. This happens on all my devices. Is the T Mobile site having issues?
Thank you everyone for chiming in and sharing your experience. This is impacting a small amount of users but our app and web team are already on it and working on a permanent fix. In the meantime, it's recommended to call into CARE to get the details needed. While I know this is not ideal to have to call in vs checking on My T-Mobile, this is only temporary. At this time, we do not have an estimated time it will take to get this back up and running.
8/11/2020. It’s been one year since the above T-Mobile agent said a permanent solution was being worked on and this is still an issue.
I also suspect its much more widespread than admitted, as the overwhelmingly vast majority of people rarely if ever check their usage page.
Still no fix… still endless loading on usage details page on both the app and web page. Pretty useless bug bug department if you ask me.
