Forum Discussion
Usage Overview not updating
My usage information has not updated in 2 weeks. Is there something wrong with the feature?
Hello all. I posted in the other thread (USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile), but I am so excited that I wanted to say here too: This is now officially resolved and usage details are back to normal. 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!!
Tonymoe wrote:Same problem. Jan 28 was the last I've seen. They said multiple times to me that they will send me an email with a link that will bring me to my current usage. It's supposed to be some kind of work around. Still haven't seen an email and it's been a week since I was told this and I've reached out multiple times.
make sure to check your spam folder as well..not unheard of for things to be kicked to the spam folder when it comes to carrier emails.
