Forum Discussion
Usage Overview not updating
My usage information has not updated in 2 weeks. Is there something wrong with the feature?
Hello all. I posted in the other thread (USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile), but I am so excited that I wanted to say here too: This is now officially resolved and usage details are back to normal. 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!!
One symptom of some kind of management problem is that T-Mobile did not announce the problem or send a message to affected users (if they have tech people who can figure out how to do that). Everyone makes mistakes and all businesses have problems, but hoping your customers won't notice or talk about them is not a winning strategy. The representatives on the phone are nice, as always, but in my case she had to search out the information when I called to ask about the missing data. That also seems like a management error of pretty serious proportions.
