Forum Discussion
Usage Overview not updating
My usage information has not updated in 2 weeks. Is there something wrong with the feature?
Hello all. I posted in the other thread (USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile), but I am so excited that I wanted to say here too: This is now officially resolved and usage details are back to normal. 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!!
partywithmyphone wrote:Not just trying to sweep the issue under the rug- which is egregious enough, but having some customer service tell people they’re putting in a ticket and working on it, while others find out this feature is going away entirely.
And as of today I'm being told again that you will only see your usage details after the end of your billing cycle. Which is a lie… because mine has closed and still nothing. Also have been waiting on an "email" for 48 hours with my details and nothing also.
