Forum Discussion
USPS lost my trade in phone needed for a rebate
I purchased an iphone 11. It has a rebate of $580. The rebate requires a trade in, and I mailed in my old iphone 6s to Assurant with the prepaid label given at time of purchase. The trackin...
USPS lost my trade-in also.
I shipped 3 trade-ins on November 23rd. 2 arrived, 1 did not arrive and has been in transit status for over 10 days after the 2 arrivals. I reported to USPS through the online problem reporting immediately. I then called the customer care at Tmobile. I was told by TMobile to report to USPS. USPS responded that the phone is missing and I need to contact TMobile since I used the TMobile printed shipping label. USPS has a serious missing mail and mail theft problem. Forcing customers to use USPS for trade-ins especially during holidays seems like a scam to funnel as many as phones to theft as possible and tie the customers hands in filing any claims.
