Forum Discussion
USPS lost my trade in phone needed for a rebate
I purchased an iphone 11. It has a rebate of $580. The rebate requires a trade in, and I mailed in my old iphone 6s to Assurant with the prepaid label given at time of purchase. The trackin...
formerlyloyal wrote:USPS lost my trade-in also.
I shipped 3 trade-ins on November 23rd. 2 arrived, 1 did not arrive and has been in transit status for over 10 days after the 2 arrivals. I reported to USPS through the online problem reporting immediately. I then called the customer care at Tmobile. I was told by TMobile to report to USPS. USPS responded that the phone is missing and I need to contact TMobile since I used the TMobile printed shipping label. USPS has a serious missing mail and mail theft problem. Forcing customers to use USPS for trade-ins especially during holidays seems like a scam to funnel as many as phones to theft as possible and tie the customers hands in filing any claims.
I have the same issue. I even went in store for them to print out the return label. My tracking number hasn't been updated since December 2nd and it just says "in transit". Have you called and asked if your credit will still be honored?
