Forum Discussion
We frequently can't send text messages
I have multiple phones on my account, and all of them frequently can't send text messages. Failures are most common when sending between these phones. Sometime one message will be stuck "Sending"...
I appreciate you being so thorough with your response. With intermittent issues like this, we'll need to collect examples of the messages failing and have our Team of Experts or T-Force folks file a Trouble Ticket. That'll give our engineers a bit more to work with when they work on getting this resolved.
I'm terribly sorry you didn't get that message. Every message is important but that hurts missing ones from the family. Deleting the messages are tied to common memory issues. Sometimes too many messages on the device's memory can cause problems with sending/receiving messages. So, clearing some can help.
Testing the SIM in another phone is a good way to narrow down if this is a possible phone issue or not. If it's continuing in another phone, we'd be looking at something network connection related. In the instance it's happening on just the one phone, we'd need to look at resetting it as a last resort as this means there's something a little off with the software.
Those are a few things to consider testing to help us figure this out. Also, these errors and issues don't happen with any specific set of numbers? Do you know if this is happening a specific area or areas?
