Forum Discussion
Web site won't let me add a payment method
I can't add a new credit card to my account when using the web site from a desktop computer with Firefox for Windows (v62.0). After logging in, I select Profile, then click Edit next to Manag...
I'm not sure- I know a few people have been having issues with the site as of late. You said you're using Firefox, did you try clearing the cache and cookies? What about trying out a different browser?
I'm terribly sorry that you spent the time trying to reach out to messaging and they could not help. You might want to look at reaching out T-Force via Facebook or Twitter (after you've cleared the cache/cookies and tested another browser) to see if there's something wrong with the website and if a ticket needs to be filed on your behalf.
Trying to give T-Mobile money is incredibly difficult. Their online payment system seldom works, their phone payment system seldom works. It often takes me an hour or more just to get a payment to T-Mobile every single month. It's become the joke in our family. No other company on this planet has so much difficulty with their payment systems. It's mind-boggling! How can every other major company on our planet get a payment system to work and T-Mobile can't figure it out? And what's even more crazy? If you Google it, T-Mobile users (and not just an errant few) have been complaining about this very same thing for YEARS! Qué locura ¿no?
