Forum Discussion
Web site won't let me add a payment method
I can't add a new credit card to my account when using the web site from a desktop computer with Firefox for Windows (v62.0). After logging in, I select Profile, then click Edit next to Manag...
I'm not sure- I know a few people have been having issues with the site as of late. You said you're using Firefox, did you try clearing the cache and cookies? What about trying out a different browser?
I'm terribly sorry that you spent the time trying to reach out to messaging and they could not help. You might want to look at reaching out T-Force via Facebook or Twitter (after you've cleared the cache/cookies and tested another browser) to see if there's something wrong with the website and if a ticket needs to be filed on your behalf.
I ran into the same problem. I loaded the desktop version with Chrome and seemed to have some luck. It Charged my credit card but it's not refreshing on the account page on T-Mobile yet. 🤷🏼
