Forum Discussion
What does this "server error" message mean?
I'm trying to upgrade my phone, and I keep encountering the same error. I've run into it on both the phone app and the desktop site.
In my account, I click "upgrade". It lets me choose the model I want, the color/ memory size, and the payment options (so far, so good).
When I click the next "upgrade" button, it tells me to select which of family members is getting the device. Ok, cool. I select myself.
My new device requires an upgraded insurance policy. There's only 1 button: "Yes, protect my plan."
It's... weird that I can't opt out of this charge, but I planned to insure it anyway, so ok. I click the button.
And this is what I get. I've been trying to upgrade since last Friday, but this is what shows up every. single. time.
Is there a known issue with this functionality? Or is something amiss with my account?
And why am I forced to pay for the insurance? Shouldn't there be a "No thanks" button or something?
I filed the first ticket on 7/6. I filed the second on 7/10.
I gave up and just went into the store and they helped me upgrade for that lovely $20 fee I was trying to avoid. But oh hey, they did it wrong, which I found out after my new phone arrived. So now I have to mail back the new phone and then wait for *an identical phone* to arrive, because this is just a mess. Clearly nobody knows what's going on.
Apparently the server error meant "you can't do this, you have to go into the store." Maybe some front-end developers could spend a little time translating the error messages into something more user-friendly. Even the customer service rep on the phone didn't understand what it meant, and she assured me multiple times that my account was in order, and that nothing should prevent me from completing the task online.
But no. Everything was not in order.
I tried to do this jump upgrade 10 days ago. I *might* have a new phone by the end of the week. If I'm lucky.
Man I know this isn't really anyone's fault, but it suuuuucked. They couldn't even throw in rush shipping for me.
I contacted a customer service rep, but they encountered the same issue. I'm still waiting to hear back from them (I called last Saturday).
The website has been unreliable for a lot of things over the past couple of months. If you are using Edge and still having those issues. I would suggesting visiting a local store for your upgrade or contacting Customer Care about your upgrade.
