Forum Discussion
What is up with charging for customer service? And why is the customer service not as acceptable as before?
- I have been with t-mobile for 20 years . . . that's right 20 years. May end very soon.
- I should not be paying this much per month and having to pay to speak to someone. Today, I have been trying to get something resolved in chat today . . . 1 hr 40 minutes in with no solution, and am on my second rep.
- The chat window keeps malfunctioning, and when I call 611, i just get payment options and no option to speak with someone.
- I was just told to go in through the app to schedule a call, which should be available from my PC. I can't even do that because I am not getting the 6 digit code to log in.
- I can’t login, because I am not receiving the 6 digit codes.
- I would like to complain, but I can’t even find a place to do that.
- None of the subforums apply to customer service issues.
I am happy to report that I was able to contact someone through Facebook with T-Force who took great care of me. Maybe me posting this will help someone out in the future. Thanks so much to Caitlin for providing a path forward and restoring my faith in T-mobile!
I am happy to report that I was able to contact someone through Facebook with T-Force who took great care of me. Maybe me posting this will help someone out in the future. Thanks so much to Caitlin for providing a path forward and restoring my faith in T-mobile!
