Forum Discussion
WHAT ON EARTH IS WRONG WITH THE PHILIPPINES CALL CENTER? and why is T-Mobile fielding all calls out to them??
The Philippines call center is a complete waste of the customers time because they are untrained, have zero access to a customers account, do not have a clue about technology, and to compensate for t...
I would recommend trying to find a carrier that works well in the areas that you use it.
TMobile's offshore teams are highly scripted, and their technical abilities are minimal. You will not find one typically that can tell you what good SINR or RSRP values are, only "bars"
Tmobile executive response team is even worse. Sadly, even though they are based out of US, they are more of a PR team which contacts Engineering or Advanced tech for boiler plate non-responses to actual items filed.
