Forum Discussion
what's up with T-mobile removing autopay discount for credit cards?
I just literally signed up for a new plan - debit cards have fees for providers too - accessing my bank account isn’t a good approach from a security perspective (noting that T-mobile has been hacked - i wouldn’t have shared this directly with T-mobile customer service but there is not email or chat and I don’t have time for phone calls
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That was announced months ago. It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue. Removing the auto pay discount for credit cards negates that.
cloh76 wrote:
I just got the message too. It's stupid. Especially since I use Apple Pay which gives me the additional 3% cashback on top of the $20 discount
And the credit card I pay with has phone insurance covering theft and accidental damage. As long as I pay the bill with it...
Tmobile best rethink this decision.
I just got the message too. It's stupid. Especially since I use Apple Pay which gives me the additional 3% cashback on top of the $20 discount
magenta191221 wrote:
It’s not too late for the corporate decision makers to reverse this terrible decision.
I'm becoming more unimpressed with and disillusioned by T-Mobile every day. Slowly chipping away at the benefits will only drive customers away, so as soon as my two-year "contract" is up, it's adios.
Tmobile doesn't have contracts per se they have equipment installment plans that can be paid off anytime you want.
You also have to remember if you have a tax inclusive plan you're saving that way. How many other carriers offer that?
It’s not too late for the corporate decision makers to reverse this terrible decision.
I'm becoming more unimpressed with and disillusioned by T-Mobile every day. Slowly chipping away at the benefits will only drive customers away, so as soon as my two-year "contract" is up, it's adios.
Sheilaz wrote:
This is so WRONG! After suffering *several* hacks & thefts of personal identity information because of T-Mobile's lax security T-Mo now expects me to give them access to my debit card or bank account!?! T-Mo must be CRAZY! NEVER!!!
And, yah, shopping around with other carriers…
How many other carriers pay the plans taxes when you start looking? I'll be interested.
This is so WRONG! After suffering *several* hacks & thefts of personal identity information because of T-Mobile's lax security T-Mo now expects me to give them access to my debit card or bank account!?! T-Mo must be CRAZY! NEVER!!!
And, yah, shopping around with other carriers…
TMobile can't keep my data safe and they want me to pay with a bank account or debit card?? NO WAY!!! I believe their offering is already overpriced (look at what Europeans pay for cell service!!) so clawing back the discount with this non consumer friendly scheme just makes TMO way less appealing. This is just a money grab to make their targets, nothing else. Everything in the USA has credit card fees built into their price given that is likely the prevalent way of paying nowadays. After 20 years with Tmobile I am seriously considering switching my family to another provider.
Tmobile - very POOR CHOICE on your part!!
cant just toss TMO under the bus when it comes to the hacking without pointing out that ATT and V also got hacked..
With all the hacking that happens to large corporations, I don't feel comfortable allowing access to personal data only to be scooped up by thieves and scammers. This happens too frequently. T-Mobile was already hacked in November of 2022, and although they claim they were able to contain the breach only a day later, it still was vulnerable to a security flaw as large corporations stand. (T-Mobile hack: 37 million customer data stolen in November data breach | CNN Business). At least with credit cards, there are more protective measures in place, as opposed to debit cards or banking policies.
No way to use my debit card to pay T Mobile! I'm highly disappointed from that T Mobile decision..We have family plan with 5 phones and my son starts to look to switch to some other phone company!
