what's up with T-mobile removing autopay discount for credit cards?

I'll still be paying with a credit card.

LB7557 wrote:

Add the fact that TMobile is notorius for data breaches. At least you have protection using your credit card, none using your bank account. Just a matter of time before someone gets their checking account wiped out. This business decision sucks.

Sheilaz wrote:

This is so WRONG! After suffering *several* hacks & thefts of personal identity information because of T-Mobile's lax security T-Mo now expects me to give them access to my debit card or bank account!?! T-Mo must be CRAZY! NEVER!!!

And, yah, shopping around with other carriers… 

How many other carriers pay the plans taxes when you start looking? I'll be interested.

Tip: if you are going to pay with a debit MC or VISA check with your bank if you have an option to turn access to the card on and off. Turn the card on the day before tmobile sucks money out of your account and turn it off as soon as they grabbed your payment. 

PITA having to do that every month but it's one way to keep your per line discount. 

Oh! You do know debit card transactions also charge transaction fees? Next you know we'll have to pay our bill at a local tmobile store. In cash. 

Nevertheless, consumer credit cards offer fraud protection automatically.  Not so with a debit card.  If someone obtains access to my credit card information through a cellular company hack, I have some protection, but may not have protection if they drain my account via a debit card.  Some banks, but not all, extend the protection on debit cards, but from what I have read banks are reluctant to reimburse debit card fraud even if the protection was offered.

syaoran wrote:

That was announced months ago.  It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue.  Removing the auto pay discount for credit cards negates that.  

Just because it was announced months agao doesn't mean it's right. Pathetic that they are doing this. 😥

I have been with T-Mobile for over 6 years paying with a credit card for security.  T-Mobile has been hacked several times and I DO not want to have my bank account info in their system.  I called to challenge this change in service and was told "T-Mobile made this change because it is safer to pay by your debit card or your bank account."  Huh?  EVERY security site says NEVER use debit cards online.  Ever.  I have four phones on my account and just added their internet service.  T-Mobile will not "save" 25.00 in credit card transaction fees.  That would be about 13% - not 3%.  It is just a way to charge more for people who can't pay every month consistently with their checking account and use credit for that reason.  That is not my problem.  I have been very happy with T-Mobile the past 6 years, but this is a sign I need to look elsewhere.

This is nothing more than a price increase. Given their data breaches, I don't trust T-Mobile either with my debit card number & most definitely not my bank account info. I'm aggravated enough by this move that it is time to start shopping my cell phone service to other potential providers…. starting now!!

fireguy_6364 wrote:

so which one are you going for since all 3 have been hacked?

That is true. Security seems to be a joke with all of these companies as of late. Guess that means only options would be 1 and 2 since I will never give TM access to my primary checking account. The discount is not worth the security risk. I personally will be using option 2. 

Cheap and pathetic company that apparently doesn't care about screwing their customers. Looking to go someplace else for internet and cell service. So annoyed wtih them right now. 😥

I will be reconsidering about staying with T-Mobile if I have to put my debit card on file. Especially with all the data breaches they have. This is absolutely upsurd. Don't offer all the discounts in the first place if you can't afford them and don't make your premium customs that have over 5 lines, who always pay on time suffer because you are having financial difficulties. If a customer has magenta plan and 5 lines or more they should not be penalized. We are the people that keep you in business!