what's up with T-mobile removing autopay discount for credit cards?

Vsamano wrote:

MagicalWingLT wrote:

My family will be switching to someone else. Not going to use my debit card or bank account info especially since a T Mobile employee had stolen my credit card number. I was able to get the money back since it was the credit company's money not my own... With a debit card it will be impossible to get the money back if the debit card number gets stolen since it doesn't have the same protection as a credit card... So since my info was already stolen once by these idiots we will be switching to another company now.. This is what happens when you screw over your customers.... It's insane... And T Mobile had 3 data breaches already... 

Mint Mobile here I come after 13 years as a loyal customer of T-Mobiles I am leaving along with my 4 lines. Always paid on time via my credit card and this is the thanks T-Mo has for loyal customers? I can see if they did this with new customers but to do this to long standing customers is just stupid business.

I needed new phones anyway..by Felicia

Tmobile is in the process of buying Mint. Also if you switch to Mint you will lose domestic roaming and a couple of other features not offered to MNVO's.

Don't let these companies tell you..it's about a surcharge because your using a credit card to pay your billing.  The change is due to getting the banks and credit card service set up for the cbdc scoring system. Just sayn

sweetwillyd wrote:

I just literally signed up for a new plan - debit cards have fees for providers too - accessing my bank account isn’t a good approach from a security perspective (noting that T-mobile has been hacked - i wouldn’t have shared this directly with T-mobile customer service but there is not email or chat and I don’t have time for phone calls

 

Action Needed: Update your payment method to receive your AutoPay discounts

ACTION NEEDED by 07/17/2023. We're making changes to the payment methods that qualify for AutoPay discounts. To continue receiving the $25.00 AutoPay discount, you must update your payment method to a debit card or a bank account. Visit your T-Mobile account to update your payment method and keep your discount by 07/17/2023.

Yep, bad decision on their part and my "happy" customer score just went from 10 to zero. Irresponsible payment method, won't be happening.

The agreement with my credit card for cell phone insurance is that I pay the monthly bill with the credit card. Such a unfortunate situation that I have to choose between being insured for this $1000 phone or paying an additional $5 a month for nothing. So disappointed with this carrier.

On my current plan I was paying $70 with a credit card on autopay and receiving a $10 credit.  So, TMobile was, supposedly, paying roughly $2.10 (3% of $70) in credit card fees.  

I refuse to give TMobile assess to my bank account, so, now I pay $80 with a credit card - no discount and TMobile pays $2.40 in fees.  TMobile screws a formerly happy customer and makes an additional $9.70 each month - assuming I keep my service.  What a windfall for TMobile.  

I feel like I had a contract with TMobile and they changed the terms.  So much for customer satisfaction and loyalty.

I just stopped autopay. I will be snail mailing my check in.

DrInvisible wrote:

I am in the same boat. Just opened account with T-Mobile 4 month ago, my choices were Mint or T-Mobile. I discussed credit card explicitly while enrolling... why?  

• With credit card I have insurance from Amex.
• I never use debit card or checking account because of security.  
• if somebody states that they would like to remove fees for credit card use… fees are not 12% they are just 2.3%

Is it even legal to violate terms of agreement during sign up?

Short answer is yes.

https://www.t-mobile.com/responsibility/legal/terms-and-conditions

DrInvisible wrote:

I am in the same boat. Just opened account with T-Mobile 4 month ago, my choices were Mint or T-Mobile. I discussed credit card explicitly while enrolling... why?  

• With credit card I have insurance from Amex.
• I never use debit card or checking account because of security.  
• if somebody states that they would like to remove fees for credit card use… fees are not 12% they are just 2.3%

Is it even legal to violate terms of agreement during sign up?

for what its worth TMO is in the process of acquiring Mint..so you would have been in the same boat no matter the choice on this one. V allows CC usage but no discount for using it unless its the Verizon CC card. ATT just lowered their discount from $10 per month per line to $5 and only with certain accounts.

T-Mobile has had 3 major data breaches since I signed on with them.

In each case, I have had to cancel cards and monitor my credit.

T-Mobile's response to their failures?  Each time has been to place a bigger burden on me to assume greater risk both in how their new security works (such as requiring me to use a 3rd party to store my sign on credentials) or to shift more of the risk directly on to me.

Such as demanding I use a debit card or provide my banking information to allow T-Mobile to pull funds via a means with less consumer protection, but which exposes the customer to far greater risk.

After 3 breaches, there's no way I would trust T-Mobile with even a new credit card number, much less my bank account information.  So I'm cancelling AutoPay.  The risk is too high.

Taking away a 14% discount to make up for a (claimed) 3% charge from the credit companies isn't really making sense.  As an excuse, that is a joke.

It also makes ATT & T-Mobile the same cost, with ATT offering better data limits.  As a marketing strategy it seems unwise.

I used to recommend T-Mobile to friends.   But increasing the price I pay by 14% because they lost my information to hackers is just not a way to keep customers.

since 2022 V was hacked 3 times.

since 2022 TMO was hit 3 times.

ATT was hit 2 times including 2 months ago.

mainly for those that are wanting to jump..dig into those other options..many of you are only concentrating on looking up stuff for TMO but not any of the other carriers youre thinking about jumping to.