what's up with T-mobile removing autopay discount for credit cards?

This is ludicrous!  Who in T-Mobile came up with this add-on.  Would anyone in their right mind provide their debit card or their bank routing number?  With all the hacks that have occurred can T-Mobile guarantee that it will not happen again?  With one swipe I could lose everything in my bank account.  I am sure there are some folks in T-Mobile that still have common sense and not subject their customers to a complete wipe-out of their bank accounts?  This is just another sort of hidden amount added on to the bill without saying it is an increase! All it shows is that they care only about their bottom line rather than their customers' security!  So what it amounts to is paying the discount amount in order to maintain the security of my bank account(s).  Thanks alot T-Mobile!

Yeah screw this. I have 4 lines and with younger users, the free phone insurance through my credit card was a God send. I've been a customer for 21 years but Verizon is offering a special right now that stacks with my military discount and makes my bill $25 cheaper than T-Mobile. Really hate switching after all this time, but they made their decision.

cant just toss TMO under the bus when it comes to the hacking without pointing out that ATT and V also got hacked..

magenta191221 wrote:

It’s not too late for the corporate decision makers to reverse this terrible decision.

I'm becoming more unimpressed with and disillusioned by T-Mobile every day. Slowly chipping away at the benefits will only drive customers away, so as soon as my two-year "contract" is up, it's adios.

Tmobile doesn't have contracts per se they have equipment installment plans that can be paid off anytime you want.

You also have to remember if you have a tax inclusive plan you're saving that way. How many other carriers offer that?

cloh76 wrote:

I just got the message too.  It's stupid.  Especially since I use Apple Pay which gives me the additional 3% cashback on top of the $20 discount

This 3% doesn't come out of thin air.  It is passed on to the vendor.  I suspect that's the entire reason for this change.  I too would prefer to use my credit card for the points, but I get why there would be some pushback regarding the processing fees.

I received an almost identical text message today.  I was suspicious of the message and went to my T-Mobile account online and never saw any notice to change my payment method.  I never click on text messages.  Then i found this discussion on T-Mobile community and thought it was true.  Now, with your comments I am thinking it has been a scam all along.  Because of the T-Mobile hack they have our phone numbers and more.  If you have been scammed, then it is T-Mobile's fault for not having secure safeguards for your information.

gramps28 wrote:

magenta191221 wrote:

It’s not too late for the corporate decision makers to reverse this terrible decision.

I'm becoming more unimpressed with and disillusioned by T-Mobile every day. Slowly chipping away at the benefits will only drive customers away, so as soon as my two-year "contract" is up, it's adios.

Tmobile doesn't have contracts per se they have equipment installment plans that can be paid off anytime you want.

You also have to remember if you have a tax inclusive plan you're saving that way. How many other carriers offer that?

Nobody else have been hacked 3 times, lost 85% (probably 100%) of existing clients data and all data from previous customers. And they made settlement that will give each customer they lost data $13??? Nowhere in the world credit card payment costs any company $20 on $150 bill (if you ever paid anything to goverment you will see that they charge up to 3% from amount).

Also with all the data they lost with adding bank account or debit card, I might as well give them power of attorney…

Most likely, when they made certain commitments last year (commercial "never raise prizes, Thanksgiving=same price, Christmass=same price, Valentines Day=same price, etc...), they didn't calculate on inflation/smaller revenue due to loss of customer data/other carriers promotions, etc… for reaching bonuses for revenue and now they're trying with this stupid excuse, like we are living on Mars.

You should be ashame of yourself T-mobile for trying to treat us like sheeps!!!

What protections is TMO putting in place?  As it has been shown that they don't know how to protect data why should I feel safe giving direct access to my bank account?  Where are my rights listed?  

I miscalculated. It's a price increase (T-Mobile’s just being a weasel about it) as they know more than 50% are not giving up their personal bank account information after all of the irresponsible T-Mobile breaches. 

My credit card automatically provides phone insurance. By changing my payment, I'll be forced to switch to Assurant's less than adequate insurance. It's a double whammy. You get my banking information, that you've proven you can't keep safe and I lose my protection.