Forum Discussion
Why am I randomly not receiving texts?
A few months ago it came to my attention that I was not receiving certain messages from what seemed like a single person (they showed me their phone proving they in fact had sent me these message...
Alright. Filing a Trouble Ticket with our Tech team is best route to go. They'll need specific examples of text messages that failed, and that'll help them look into what's going on.
I've been having the same issue for years on a moto g5 plus. The worst part is that it most consistently misses texts from my wife, often at bad times, causing a couple fights.
She has an iPhone but texts to her father's galaxy always go through. We're all on the same family plan so it's not an inter-carrier thing.
Location, time of day, and wifi connection don't seem to matter.
It also misses texts from others and sometimes texts I try to send get stuck in a sending state indefinitely. I've had calls go straight to voicemail with no ring and sometimes no notification, and occasionally an outgoing call will just stay silent, never even attempting to dial out.
Tech support has been involved 2 or 3 times but nothing they do / have me do seems to last very long, if it ever did anything at all. They now claim its a problem with my phone. Have other people had luck switching phones? If so, are there any phones that are known to have similar issues that I should avoid? Are there certain bands that are required for communication stability? I'd hate to spend a bunch of money on a new phone and have the same issues. Honestly, if that happens we may switch carriers. I like tmobile but it's not worth damaging my relationship.
