Forum Discussion
Why am I randomly not receiving texts?
A few months ago it came to my attention that I was not receiving certain messages from what seemed like a single person (they showed me their phone proving they in fact had sent me these message...
Alright. Filing a Trouble Ticket with our Tech team is best route to go. They'll need specific examples of text messages that failed, and that'll help them look into what's going on.
I have this same issue and it should be unacceptable! It happened on my previous phone (iPhone X), but did not appear to happen in over a year. Recently purchased an iPhone 12Pro Max and I am missing multiple group chat messages/conversations and messages from individual people.
The messages I am missing are from both iPhone and Android users. I know I am missing them because people are sending me screenshots of the conversation that verify I am not receiving messages since they don't show up on my end. I have restarted my iPhone, and have ensured that it happens when I am both connected to WiFi and only connected to T-Mobile's towers.
Has anyone figured out a solution?! I have missed important texts regarding work that I would never know about if coworkers had not sent me screenshots. Also, I missed a text about a family member having a medical issue and having to be sent to the hospital (figured that out by receiving a phone call since I never responded to the text that never appeared on my phone). Who knows what conversations I am actually missing.
I am extremely frustrated and this should not be happening given the amount of money I pay T-Mobile every month.
