Forum Discussion
Why am I randomly not receiving texts?
A few months ago it came to my attention that I was not receiving certain messages from what seemed like a single person (they showed me their phone proving they in fact had sent me these message...
Alright. Filing a Trouble Ticket with our Tech team is best route to go. They'll need specific examples of text messages that failed, and that'll help them look into what's going on.
Hello, I've called TMobile, I've gone into a local store, I've talked on text assist on my device, and no resolution has been given that works. I have a specific friend/number that cannot text me at all, she constantly gets "not delivered" but the funny thing is, she can reply to me if I send a message to her first. She's has to use messenger to deliver a message to me, and shows me a screenshot of the not delivered text. This is a major issue. I've checked blocked, spam, every setting I can, no assistance from TMobile, except for a reply that says, oh we're updating our services with Sprint, try back later. I'm furious, this is ridiculous. My guess is your new Sprint users are working great though. Highly disappointed in TMobile service on this issue!
