Forum Discussion

rmk9785e's avatar
rmk9785e
Newbie Caller
Hace 7 años

Why can't IRS verify my identity using My T-Mobile phone

I have tried to create an online account at irs.gov and go to the step where they ask for a mobile phone number to verify my identity. When I enter my T-Mobile phone number, I receive an error me...
  • magenta2501980's avatar
    magenta2501980
    Hace 7 años

    The name on the caller id must be you full legal name, match the IRS system.
    It took a while before i got this figured out, since the name on the bill is my full legal name but the caller id was just my initial.


    Good Luck!!

ram1009's avatar
ram1009
Network Novice
Hace 4 años
ThienTruong wrote:

FYI from IRS website: https://www.irs.gov/individuals/taxpayer-identity-verification-information#registrationerror

 

Mensajes de texto

When you register for an IRS account, we will send a one-time activation code to your mobile phone number. Each time you log in to your account, we will send a security code by text message or phone call. Text messages from IRS Password Service originate from "77958" and message and data rates may apply. Phone calls originate from "202-318-5542."

  • When you receive the code, enter it quickly and accurately.
    • The code is only valid for 10 minutes. You can request a new code from the login screen. Note: you are limited to just a few attempts before you are locked out for 24 hours.
  • If you didn’t receive the text message:
    • You may have opted out of receiving messages from IRS password service. Mensajes IN to “77958” to resume service and receive the security code.
    • Your provider may be experiencing technical issues. Request a code via phone call from the login screen or try again later.

Note: Our call center can't troubleshoot text message delivery issues. If you can't get a text message right now, you can get a security code via phone call.

 

 

The last line of this message from the IRS says a code may also be sent over a phone.  If that were true none of us would be hare trying to solve this problem.  I did manage to get a code through the mail.  It allowed me to create an account.  The next time I tried to log into my new account I was AGAIN asked to provide my mobile number and so the problem repeats itself.  I still can't get in.  I just found this message board so I will monitor it for a solution I haven't tried.