Forum Discussion
Why can't IRS verify my identity using My T-Mobile phone
I have tried to create an online account at irs.gov and go to the step where they ask for a mobile phone number to verify my identity. When I enter my T-Mobile phone number, I receive an error me...
The name on the caller id must be you full legal name, match the IRS system.
It took a while before i got this figured out, since the name on the bill is my full legal name but the caller id was just my initial.
Good Luck!!
tmo_chris wrote:It is possible their records still indicate you as having a prepaid account and would need to be updated. I know finding a customer support option on their site might be a bit tough but did they provide any other ways of verifying?
The IRS does provide an alternative ID method. They will send you a code by "snail mail". Mine took about a week to arrive and it allowed me to create an account. Unfortunately, the first time I tried to log into my new account I was asked again to provide a mobile number to ID myself and received the same error message. So, that's a dead end.
