Forum Discussion
Why can't IRS verify my identity using My T-Mobile phone
I have tried to create an online account at irs.gov and go to the step where they ask for a mobile phone number to verify my identity. When I enter my T-Mobile phone number, I receive an error me...
The name on the caller id must be you full legal name, match the IRS system.
It took a while before i got this figured out, since the name on the bill is my full legal name but the caller id was just my initial.
Good Luck!!
ram1009 wrote:ram1009 wrote:I called T Mobile today and found out I had NO blocks on anything but I also discovered my outgoing caller ID was in someone else's name. Probably the last person to have my number. I had it changed but the tech said it might not take effect for 72 hours. I'll try then and repost.
I have verified that my caller ID matches IRS records and the problem still exists for me. I just got off the phone with T Moblle tech support for the past 2 hours. They claim to be looking into this but I'll be surprised if I ever hear anything.
I never heard a word from T Mobile but I seem to have solved this at least temporarily. I had previously tried (and failed) to use a code I received in the mail but I tried again and this time it worked. I gained access to my account and no longer receive the error message upon logging in. I hope it continues to work but won't be surprised if it doesn't. Good luck to the rest of you.
