Forum Discussion
Why is T-mobile charging for WhatsApp international video calls?
I have been noticing increases on my monthly bill lately and called in to verify. The agent told me the extra charge is due to an international call. But guess what: I have been calling my country f...
Oh! So the problem is WhatsApp and it does not happen with similar apps, wright? Nope, it's wrong. It happens with Apple FaceTime also. Look at the complaints, see the attachments. And if this problem really happens because of the apps, what I doubt, WHY DON'T T-MOIBLE ADVERTISE A SOLUTION FOR THIS ISSUE AND STOP CHARGING CUSTOMERS THAT FREQUENTLY CALL ABROAD USING WHATSAPP VIDEO OR I-PHONE FACETIME?
I just had the same problem and the agent blamed it on WhatsApp. I have been using WhatsApp for international calls for 10+ years and never had this issue. The agent said that when there is a problem with connectivity WhatsApp changes it to a direct call and uses their network, which I don't get! Last year I put a block on all international calls and the agent confirmed that this is still active. Clearly it is pointless since they are still able to switch my WhatsApp call to normal just to charge the clients extra.
I am very disappointed by this and clearly it is a recurring problem!
