Forum Discussion
Why is T-mobile charging for WhatsApp international video calls?
I have been noticing increases on my monthly bill lately and called in to verify. The agent told me the extra charge is due to an international call. But guess what: I have been calling my country f...
Oh! So the problem is WhatsApp and it does not happen with similar apps, wright? Nope, it's wrong. It happens with Apple FaceTime also. Look at the complaints, see the attachments. And if this problem really happens because of the apps, what I doubt, WHY DON'T T-MOIBLE ADVERTISE A SOLUTION FOR THIS ISSUE AND STOP CHARGING CUSTOMERS THAT FREQUENTLY CALL ABROAD USING WHATSAPP VIDEO OR I-PHONE FACETIME?
Me too, got charged $80+ during travel to Colombia, even I purchased 30 days international passes for both lines I have . The support manager promised a partial refund $12 for a clear wrong charge during the time I had the international pass ($100 for 2 month)
But still remains $78 un-recovered, because a WhatsApp call from US in last day of returning home, charged outrageous $3/ min!
Agent and supervisor similar blamed WhatsApp connection drop and switched to T-Mobile direct call network, where I have unlimited data and WIFI calling!
Of course, WhatsApp claims No charge on any WIFI calls
Just to mention: WhatsApp drops could be very well caused by T-Mobile data/WIFI Call problem , not WhatsApp server
I understand the technical issue but T-Mobile should prompt at switching, if this is the case, a message to the customer, that will be a $3 /min charge if continue talking (just like Google Voice announce 1c/min for using their service)
T-Mobile fix this issue, before losing customers
