Forum Discussion
Why is T-mobile charging for WhatsApp international video calls?
I have been noticing increases on my monthly bill lately and called in to verify. The agent told me the extra charge is due to an international call. But guess what: I have been calling my country f...
Oh! So the problem is WhatsApp and it does not happen with similar apps, wright? Nope, it's wrong. It happens with Apple FaceTime also. Look at the complaints, see the attachments. And if this problem really happens because of the apps, what I doubt, WHY DON'T T-MOIBLE ADVERTISE A SOLUTION FOR THIS ISSUE AND STOP CHARGING CUSTOMERS THAT FREQUENTLY CALL ABROAD USING WHATSAPP VIDEO OR I-PHONE FACETIME?
for the reddit guy… Numbers don't add up and dates don't add up either. The first 2 only has times and no dates. Also all 3 doesn't show a charge of any kind and they may have not been charged at all for actual Facetime and making an actual call at a later time. Yes people do be doing stuff like that…
I read some getting charged were in fact roaming… They were in the in the US, BUT they were near the boarder and connected to a tower that wasn't in the USA. This Actually happens a lot at the boarder states near the boarders of Mexico and Canada. They would get charged for international data without knowing it. This is why if you are near an international boarder it's best to turn off roaming. I am a sys admin for a company that we travel a lot. I can tell you 100% Facetime packets which Apple flags do not go over voice lines or wifi-calling. If it did I could see that too. Skype I can see only packets as well. Whatsapp from time to time would piggyback the stock dialer and at times fails to hand off. When other apps start doing that we will move them for our employees to use them. Another Tidbit no pun intended if carriers were going to charge for Facetime Apple will just remove the option. Saudi Arabia for example you can't use it. It's easy to see when it's used by how Apple flags packets.
Also explain how is T-Mobile supposed to warn people when they have no control of software of the devices or the software you are using? You want them to intercept the call? As I said it's against FCC regulation since the late 90's to do so unless it's a collect call type of thing. So why don't you give some feedback that doesn't violate various copyrights as well as Federal Regulations?
Just because a company eats the cost of a softwares mishaps doesn't mean they were in the wrong and should fix that apps mishaps. Whatsapp needs to stop hijacking the dialer. I never tried using Facebook messenger call stuff I just outright banned it on our network because Whatsapp and Facebook are synonymous and call data is primo $$$.
