Forum Discussion

Bertrand's avatar
Bertrand
Transmission Trainee
Hace 3 años

Why is T-mobile charging for WhatsApp international video calls?

I have been noticing increases on my monthly bill lately and called in to verify. The agent  told me the extra charge is due to an international call. But guess what: I have been calling my country f...
internacional
  • Bertrand's avatar
    Bertrand
    Hace 3 años

    Oh! So the problem is WhatsApp and it does not happen with similar apps, wright? Nope, it's wrong. It happens with Apple FaceTime also. Look at the complaints, see the attachments. And if this problem really happens because of the apps, what I doubt, WHY DON'T T-MOIBLE ADVERTISE A SOLUTION FOR THIS ISSUE AND STOP CHARGING CUSTOMERS THAT FREQUENTLY CALL ABROAD USING WHATSAPP VIDEO OR I-PHONE FACETIME?

fireguy_6364's avatar
fireguy_6364
Modem Master
Hace 11 meses

https://community.verizon.com/t5/Connected-Devices/WhatsApp-WIFI-calls-repeatedly-resulting-in-charges-for-Roaming/m-p/1261810

 

https://community.verizon.com/t5/Connected-Devices/Is-there-a-Verizon-fee-for-WhatsApp-use-in-Dominican-Republic/m-p/1238074

 

https://community.verizon.com/t5/Samsung/Exhorbitant-bill/m-p/1216709

a bit of a funny comment in the above thread...

 
 
Re: Exhorbitant bill.
 
 
Doggo
Doggo
Contributor - Level 3
‎07-01-2021 06:06 PM

Whatsapp is notorious for failing to work resulting in high unexpected bills.

 

 

 

https://community.verizon.com/t5/Other-Network-Discussions/Got-charged-international-minutes-for-using-whatsapp-to-call/m-p/1205721

 

 

right along the lines of what @Cali Cat y  @tidbits kept saying on page one in here.