Forum Discussion
Why is T-mobile charging for WhatsApp international video calls?
I have been noticing increases on my monthly bill lately and called in to verify. The agent told me the extra charge is due to an international call. But guess what: I have been calling my country f...
Oh! So the problem is WhatsApp and it does not happen with similar apps, wright? Nope, it's wrong. It happens with Apple FaceTime also. Look at the complaints, see the attachments. And if this problem really happens because of the apps, what I doubt, WHY DON'T T-MOIBLE ADVERTISE A SOLUTION FOR THIS ISSUE AND STOP CHARGING CUSTOMERS THAT FREQUENTLY CALL ABROAD USING WHATSAPP VIDEO OR I-PHONE FACETIME?
This exactly same problem is happening with me now! Same customer service answer, they said that should need to put a block on my line, since the calls from whatsapp that is not made using wifi sometimes are made by line and not data lol I received a text message right after to finish a facetime video call to Brazil, and a bunch of calls in my bill of 1min each that was made using whatsapp (on this time the person was visiting US lol), charging me another 50 dollars this month, also charged 4 times of $15 for Stateside Intl Talk w/MOB that was supposed to cover costs for international calls lol even the customer service agent knows what was happening lol very nice service tho! :/ What T-mobile has to say about it????
