I can log in, I can see my plan, I can pay my bill, pay my bill, BUT the site page to view my itemized bill is still out of service. Please check it yourself before you say it is back up and working.

Oh, dear!  So you've got much bigger issues than the website! So your voice services aren't working properly, in terms of not being able to place calls, but you poder text and use data?  And your T-Mobile app does not appear to be functioning correctly?  Are you on WiFi when you are able to text and FaceTime?  If so, I can't help but wonder if the issue is indeed your cellular connection.  I say this because to have data and not have voice calls is pretty rare; it's usually the opposite!

Something important to note is that particularly on the iPhone, the T-Mobile app will not work over WiFi.  What happens when you call out, do you get an error message?  What about when someone calls you? Does it go straight to voicemail?

I made sure I was using cellular with the WiFi disabled.

Sent from my iPhone

Also when attempting to call or receive calls. I can hear people but not speak to them. At times they say my connection is lousy but they can kind of hear me. At first I thought it might be a problem with my microphone. So I used FaceTime to check the mic. Face time, while on cellular, works perfectly.

Sent from my iPhone

No need to be rude, @magenta1673070​. I checked my online account prior to posting, but please keep in mind that everyone's account view may be different than yours. If you're still experiencing issues viewing a specific page of My T-Mobile, please @zh3n​, this is a bit off-topic from the original post but let's see if we can get this figured out for you.  From your tests, it sounds like the mic isn't the issue but instead the network connection. Try following these steps to see if that helps: Solucionar problemas de audio en las llamadas​. What concerns me is that you're not able to make/receive calls except over FaceTime. If you disable WiFi, are you able to make or receive calls/texts?

I've been having a similar issue. Website for my.t-mobile.com doesn't allow me to view my bill nor personal info. I can't change my PIN either. Not being able to change my PIN means I can't get a new phone, since the phone upgrade feature for t-mobile has also been not working. I've been trying to buy a phone from t-mobile, but will go with another company now, except that none of them can verify the t-mobile account due to online services being down on t-mobile'a end. This problem has been going on now for 2 weeks. Please help. I just want the phone and my PIN to work.

It's down now too. What is going on with Tmobile. This is happening too frequently for my comfort. Less than a month ago?? Why is the MyTmobile site down???? It says due to extrememy high demand. So what you can't handle the volume of customers you have?? This makes no sense. i am growing very frustrated.

I just tried a few minutes ago, and it's stiil down. Did you try the two numbers? They are 611 (Customer Service), and 1-877-778-2106. It might be for maintenance or updating the site.

If you are still having the problem try 611 (Customer Service) or 1-877-778-2106

. I would think even visiting a corporate T-Mobile store that they would give you the info. 611 should be able to help with a PIN.

Hello, do you know if access to my-tmobile is down this eve? I attempted several times right now and it seems to login fine(username/pass), and when I choose which Phone# to visit acct it responds with: Try in a few minutes.