Forum Discussion
Why is their no support ticket on T-Mobile?
Why does T-Mobile not offer a support ticket like all the other companies do? Nor do they have an email for support questions?
Do they expect the average user to do their job for them, by answering the customers questions?
If I can not get any support, what is value of being with T-Mobile?
Last time I checked, they do have a ticket system but you have to ask for the number. No e-mail or chat. For some strange reason they use Facebook and Twitter.
FWIW, the T-Mobile app does provide Chat (all my conversations since joining just under a year ago have been saved). I've only used it for administrative issues, but they've been solved - albeit the app is somewhat cumbersome and slow to use.
