Forum Discussion
Wrong/unknown device in My.T-Mobile.com
When I log into My T-Mobile (from various desktop browsers like Firefox, Chrome, or Safari), it never remembers my device.
- The home page says I have an "Unknown Device"
- The Phone tab says I have an iPhone 6s, which is incorrect.
- When I click "Not your device?" link and select the correct iPhone model/color/capacity, I see a "Confirm" popup ("Are you sure you want to update the phone for [my name] to [my model]?").
- I click "YES" and briefly see a pink spinner, but the update doesn't take effect! 😮
This is not a super serious problem, and I'm admittedly a bit OCD, but it just bugs me that the website (phone thumbnail graphic) is still wrong every time I log in.😕
The funny thing is that my wife's device (secondary line on the same account) displays just fine. And she's had the same model as me.
¡Hola, @magenta9998592​!
This has happened to me a few times since I've had T-Mobile service (5+ years). It does drive me a little nuts because I usually attempt to change it 4 or 5 times before I get fed up with it and give up for the time being. With that said, I do see that our engineers are aware of this happening, but don't have an estimated time of when it'll be updated.
A similar thing is happening to me. Although it actually lists a device. It lists me as having an iphone X Silver 64 GB when I actually have an iphone 6 Silver 64 GB. Looks like a simple dictionary or sql table is screwed up (likely with the names clashing and the newest name getting chosen).
Hope I might be able to provide some info to aid in finding a solution, it happened to me after a very specific moment. Once my device crossed over exactly 40 days on the network for unlock eligibility, my account started showing 'Unknown Device' and I am unable to find the 'Unlock Device' action. Ever since purchase and up until the 40 day mark, it was displaying correctly.
Great, thanks @tmo_amanda! It's good to know I'm not the only one, and engineers are aware of the issue. It's not a biggie, but hopefully someday it can be addressed.
¡Hola, @magenta9998592​!
This has happened to me a few times since I've had T-Mobile service (5+ years). It does drive me a little nuts because I usually attempt to change it 4 or 5 times before I get fed up with it and give up for the time being. With that said, I do see that our engineers are aware of this happening, but don't have an estimated time of when it'll be updated.
