Android Native Visual Voicemail Trouble

T-Mobile has shown no interest in fixing this issue. Your choice is to use the buggy app or call the voicemail number 😢 😠

I'd was getting nowhere, so I decided to reinstall the T-Mobile vvm app for the time being and then periodically check back to see if the native app might be working.  But, after I reinstalled the T-Mobile app, it would no longer activate!  I was frustrated with it, so I once again uninstalled the T-Mobile app.

Then, the next time I opened the phone's dialer, I noticed after a while that the error message WASN'T popping up.  So, I got on another phone, called myself and left a voicemail.  And, voila, it works!  No idea why reinstalling, and then again uninstalling, the T-Mobile vvm app should've done the trick, but it seems like it did. 

Just bought a Moto G7 running Android 9 PIE and can not get either the T-mo or native visual voicemail to work.

Ssame errors as everyone else.

ERROR: can't provision.

I've confirmed that the native Android VVM identifies the carrier and voicemail ph#.

It just looks like T-mo lacks the configuration information.

Taking a note from Windows system administration - I'm guessing that the issue is that each device identifies itself and requests a config. The T-mo VVM server looks, probably doesn't see a config for that specific device and so it responds back with some sorta denial message.

That's just my guess, at this point.

I hope I'm not correct because that would mean the the T-mo VVM server would have to store configs for every make/model.

Hopefully there is a generic or universal config that just needs to be slightly updated in order to support Android 9 PIE devices.

Something like:

IF OS VERSION =>8.1 THEN gen_config_file1.0

To add insult to the injury T-Mobile keeps bombarding me with texts to install their stinky VM app 😠 . BTW, I have 8.1 and I doesn't work either.

Same here.  I am beyond frustrated.

Yes, the T-Mobile VM app is garbage.  And, they charge you $4 to take out their garbage for them every month.  Seriously?  Who the heck charges for voicemail anymore?  Is it 1998 and someone didn't tell me?

@kayplaysmusic​ where did you find out about the $4? If they are truly charging us for this this is truly a 'class action'. Maybe we if join forces we can get T-Mobile to fix it. It is in their hands as it did work with prepaid before I switched to T-Mobile ONE.

I chatted with someone from support the other day and they said they no longer support the native/stock Android visual voicemail. Can that be right? I specifically chose my phone because it's running Android One so I wouldn't have to use a bunch of crappy software from other vendors. I've had nothing but problems with T-Mobile's vvm on all three phones I've had it on. I've missed important messages including some when my mom was in hospice. I've only ever had T-Mobile as a provider but if I'm forced into using their vvm I'll be shopping around to see if their competition supports Android's vvm.

@tangerine​ That isn't correct. Android native VVM should be working just fine at the moment. Once all the profiles were set up correctly, most people were able to connect and use the native VVM without issue. To my knowledge, it hasn't quit since it started working.

I can attest that android native vvm quit working a month ago after properly working for many months on nokia android one phone 6.1. Also it doesn't work on newer android one nokia phones 9 pureview and 4.2.

So it looks like tmo has been pulling and/or neglecting support for it.