Forum Discussion
Can't send photo to one person sometimes
Hello after updating to Android 9 sometimes I can not send a photo in a text to one person only without restarting phone. It starts sending and then says message not sent try again. Trying again produced same result. I can however send the same image to anyone else without doing anything. But to get it to send to this person I have to restart my device. They are also on tmo with a galaxy note9.
Lg v40
Lg messenger
Gboard
Purchased from tmo
Full signal 4g lte
Have tried deleting the conversation, restoring apn to default, and clearing cache. The only thing that seems to work is restarting my device. This however is a poor solution and never use to happen. ¿Tienes alguna idea?
I'm thinking if the messages work more consistently on another network connection, then it may be that band frequency that's giving you fits. Getting a ticket escalated is gonna be the best bet to get engineers involved to look into this further.
I appreciate you trying that. This one's kinda got me baffled. Have you you checked your APN settings and even tried removing and adding them back? I can't think of much else that'll cause this to only happen with one number.
Yea one of the first things I did was reset the apn.
Well thanks for trying that. I'm thinking it's either device related and it'll need to be completely reset or we'd need to have a Trouble Ticket created to resolve the issue.
I did notice something that could be considered special about this number today after it happened again. This is the only number in my saved contacts that shows a little blue icon meaning it's advanced messaging capable.
It is the only number in my contacts marked as, "Advanced messaging capable".
Hopefully, that's a clue that can lead a tech to the problem... Is there anyway for you to remove that designation from that contact? If so, do it and try resending the message.
That's a very interesting. Are you able to change that contact at all? It's totally worth a shot if that's the only unique thing about that contact.
I don't know how I would? I never set this contact to advanced messaging
capable. It seems to be part of Android or t-mo. I'm guessing because we
both have Android 8+ and newish phones on the same network this "feature"
is available. This is also my only contact that shows typing notifications
and read notifications. All by default. When on a call with them it will
say hd+. I didn't set that either. Some of my other contacts on tmo only
say hd (not hd+) and do not show typing or read notifications. None other
than this one say advanced messaging capable.
Should mention it has always been like this since I had this phone. El
problem I'm describing did not start untill update to Android 9.
I think the best way to test it is to change the setting from 3G/2G auto connect. There's not a way to disable the AM feature, but if we can change the connection you're on, we can see if that's hindering your ability to send to that person.
AHA! An update! Have you wiped the phone's cache & the cache for your messaging app?😉
