Forum Discussion
Can't send photo to one person sometimes
Hello after updating to Android 9 sometimes I can not send a photo in a text to one person only without restarting phone. It starts sending and then says message not sent try again. Trying again produced same result. I can however send the same image to anyone else without doing anything. But to get it to send to this person I have to restart my device. They are also on tmo with a galaxy note9.
Lg v40
Lg messenger
Gboard
Purchased from tmo
Full signal 4g lte
Have tried deleting the conversation, restoring apn to default, and clearing cache. The only thing that seems to work is restarting my device. This however is a poor solution and never use to happen. ¿Tienes alguna idea?
I'm thinking if the messages work more consistently on another network connection, then it may be that band frequency that's giving you fits. Getting a ticket escalated is gonna be the best bet to get engineers involved to look into this further.
Well thanks for trying that. I'm thinking it's either device related and it'll need to be completely reset or we'd need to have a Trouble Ticket created to resolve the issue.
Yea one of the first things I did was reset the apn.
I appreciate you trying that. This one's kinda got me baffled. Have you you checked your APN settings and even tried removing and adding them back? I can't think of much else that'll cause this to only happen with one number.
Just happened again so I checked. When I manually type in the number it
automatically opened the text conversation the not sent photo was sitting
in. So I deleted the conversation again and manually typed the number
again. It paired the saved contact Information in a new text conversation
and still didn't work.
What if you manually type in the number and then send the image? Does it go through without a restart?
Nothing is saved or set different than any other number. Nothing is special about it.
Have you set any different parameters for this person. Is this number special in any way?
Yea have tried sending multiple different photos. Multiple different sizes. Screen shots, downloads, or photo taken from my camera. File size gen varies but I would say not more than 5mb max end and as low as a few 100kb. Nothing will send media wise unless I reset. But only ever to this one person. Plain text will send when this happens without reset. It's pretty random when it happens too. It's been about every day to every other day. Seems its on my end because if I reset solves the issue however strange it is only ever
happening with this one person. And without reset I can send the same or different media files to anyone else.
Hmm, that's super strange but let's get figure this out. Have you tried sending more than one photo? What's the file size? Is this a photo you took or one you downloaded?
