Forum Discussion
Can't send/receive MMS on Wi-Fi
I've been having some trouble with sending and receiving MMS while on a WiFi connection (so almost all the time) since I have stated using my T-Mobile sim on my unlocked Samsung Galaxy S7 Edge phone from Sprint. Everything else seems to work fine e.g. calls, SMS, LTE, but when it comes to MMS it's a complete stalemate. I've tinkered my APN settings in almost every permutation I found online, and I don't have an option for Wi-Fi Calling so there's nothing I can seem to do on that front. A solution to this problem, so I can start receiving MMS again, would be great.
¡Hola, @magenta4936749!
I did some digging and was able to find that there is a known issue with Galaxy S7 Edge models that have an issue when handing off WiFi to the data network when trying to send MMS'. My recommendation would be to talk with Tech Support via 611 or T-Force (Facebook/Twitter) to get a ticket filed with our Engineers. By chance, have you already done this? If not, give that a shot and keep us updated on the outcome of the ticket.
Thanks for all that info, it does help isolate the issue. Have you tested other Wi-Fi connections to see if it works? Switching carriers shouldn't impact something like this. Have you also tested the data while connected to Wi-fi to make sure it's working?
Yes, it works on the T-Mobile network if Wi-Fi is turned off. It usually tries to download for several minutes (or tries to send for several minutes) before giving an error that it could not finish downloading or sending. As for the content of the conversation, it does not seem to matter if its a picture or a group MMS, I am unable to receive it or send it. This is true for the default messaging app--I switched to GoSMS to test and it seems to be sending MMS on Wi-Fi. Which I guess kind of helps but I really wish I could send it on my regular app...
Hmm, that's pretty odd but let's see what we can do to help. If you're connected to the T-Mobile network, does MMS work? Are you getting any error messages or does it just get stuck on "downloading." You'll wanna test with other senders as well as different message to see if there's a trend.
