Can't view detailed bill

YgrudgeY wrote:

So this has been going on for a while but I just stopped trying. Now I really need to print out that detailed bill for work purposes. On the tmobile app (Galaxy s22) when I click on the bill tab I can see the basic bill. When I click on view detail bill (pdf) it downloads but the a pop up says that I cannot open the file because I have no app to open it with. I have Adobe and opening pdf files is not a problem on any other program. Anyone have this happen and a fix for it? 

Gracias

Same issue here. I need to forward my bill to my work address but Samsung G20 only offers a handful of completely unrelated apps to open the downloaded file. Can only access the bill from my laptop.  Lame.

Thank goodness I found this site, I see I am not the only one having problems getting a detailed bill each month. Mostly since the Sprint buyout. They were a great company at one time, I've been a customer for over 30 years but the bigger they get the more the monopoly kicks in and they have so many customers now it appears they really don't give a dam if a few million are going to change. I have been going through hell with T-mobile for over a year. Each month they tell me by email that my Bill is over due and will terminate my service in a few days, but never send me a bill.  I am actually paying them an extra $35.00 every month to specifically snail mail me the detailed Bill, but don't get it.  I call 611, I spend 20 minutes trying to get by/past the robot who is programed to tell me it can solve my problems but we all know that can not happen, it has no brains, it can't reason or comprehend. Finally I get a human on the phone from the Philippines. Somewhat understandable English. I spend on average an hour on the phone explaining, that I am a business customer and I need the detailed billing for accounting purposes and to insure no cramming of my phone bill is being done.(unauthorized charges) while they assure me they will solve the problem, they even send me a text at the end of my conversation telling me that they assure me my problem is solved, it is a cookie cutter standard reply with no details, I have several, the exact same canned message. Next month, same problem and again I have to go spend an hour or so on the phone getting frustrated and aggravated. My heart monitor actually records extremely high blood pressure and erratic beats because they appear to have a planned program to deny us the detailed Bill. I am a disabled Veteran but I never had this medical problem before. I can't understand what their motive is. I would change phone companies in a heartbeat, but again I am a business account and also a US Government contractor. A disabled Veteran owned business.  My internet is also through T-Mobile, it is not wise to disrupt a system in place.  I have now spent this morning researching the FCC website and have decided to file a complaint, they give me no choice and I have discovered that the FCC has a strict policy for telephone companies to provide detailed Bills to the customers. Its because we are able to process merchandise and service charges through our phone service. Phone companies also come under some banking regulations along with FCC regs. I have also decided to send a registered copy of this message to the CEO, he should be aware of the nonfeasance of his employees or management whatever the case. I'm also starting to suspect T-Mobile may be trying to force everyone to have a Credit Card on file. I used to at one time and there was no problems. But now I certainly can't personally trust them to have the ability to charge my card whenever and for whatever they want and then not offer me any accounting by way of a detailed bill. I also cannot justify them getting hacked  and everybody's CCards and privacy data being breached and stolen and sold on the dark web. Once maybe understandable, but it appears they maybe never upgraded their security and got hacked a second time. Sorry you cannot have my Credit Card info, I pay by check now.  How about the people that still give you their Credit Card on file, do they have a problem getting a detailed bill? So really what is the intent?

I had the same problem for 12 months. To get around the problem open up google. Then go to www.tmobile.com and login with your userid and password. They will send you 6 digit codr. Put 6 digit code received on your phone. Then select view bill , then select view summary bill or detailed view and everything will work correctly. It will not work if you select Tmobile icon on Samsung S22+. There is a bug with Android Tmobile app without using onedrive and every time you try to download either summary or detailed bill it errors with "unsupported file type". I can never find that it downloaded any file. Even though the device events show it did. On one attempt  it said gpx filetype but this is just untrue. It was confused because of the corrupt data file does not comply with any standard file type. 

So of course I have the same problem with my Samsung Galaxy S22 Ultra. When I ask for a detailed view of the bill the default apps that pop up to open my .pdf are Samsung Health, Reddit, and Google Wallet and when you go to change the default app settings there isn't anything you can do that changes or helps anything...and of course I can't find the file when it says it's been downloaded. I have both Adobe Reader and OneDrive. I haven't tried to view a bill through my computer because I've been able to see it on my iPhone 14 Pro.

Most browsers can open PDF files.  You can set Edge, Chrome, or FireFox to open and view PDF's.  

I have a similar android app problem, for past 2 years.   The app can't "download" a detailed bill.  I'm using samsung (versions 10 to 23).   I get a black box error at bottom of app stating, "something has gone wrong, please try again later."   THAT has nothing to do with a PDF viewer.   If instead, I choose summary bill option, it downloads and can be opened in any of my PDF viewers.    However, if I move to a PC and use a browser, the detailed download is available.   It's also not a timing issue, such as i'm checking too soon after end of month (i.e. not posted yet).  If I navigate to my billing history, i can click on each months back in time for the year.  All summary downloads work, but i have to go back to May to get a detailed download to function.  In fact, only March and May 2024 are downloadable.  This implies file size or some other attribute is the causing the error in the app.

syaoran wrote:

Most browsers can open PDF files.  You can set Edge, Chrome, or FireFox to open and view PDF's.  

If it was that easy there wouldn't be a year old forum for this. You said BROWSER, we're talking the APP. We shouldn't need a work around if you have an app for customer convenience! T-Mobile needs to fix the glitch and update their app on Google Play Store. This is a telecommunications company, and fixing an app should be light work. Somebody is getting paid good money right now for doing a crappy job, but they stress out regional & district management down to mobile experts for numbers with on BS products (Trackers & Home Internet) while continuing toxic practices from the Sprint corporation that supposedly was supposed to go away. Make it make sense...

Apps are developed by a third party.  With only 17 replies to the thread and even less than that having an issue.  I would think the issue is something specific with the very few having the issue and not the app.