Constant Voicemail "Received on Watch"

Tlynn wrote:

I am having this same issue.  And i am not sure what is meant by "convert digits" can someone explain to me so i can fix my watch

So after a week since I contacted T-mobile rep, I got it resolved. (not by them… I still don't know exactly what resolved the issue.) Read below for details.

I had the T-mobile troubleshooter and Digits specialist follow JasonB's instruction (It's kind of messed up that T-Mobile professionals did not have a solution at all for this issue).  I read to them line by line JasonB's solution and they wrote it down.

Anyway, we followed JasonB's instruction to the T and it did not resolve the issue.  So the Digits specialist sent me a SIM card (waited a week to get it in the mail) and we had tweaked JasonB's solution and had the watch's number moved to the SIM card as a regular cellphone line.  Then we reset everything regarding the voicemail, setup the voicemail (on my phone with the new SIM card with my watch's phone number activated), recorded a message, deleted the message and transferred the number back to the watch.  That did NOT resolve it.

Now what happened next was a mistake and it caused problem with my account, but it resolved the issue.

So the Digits specialist moved my number back to my watch, but forgot to link the watch number with my phone number.  In fact, she linked it to the other number in the family account.  And somehow my phone was not in complete sync with the phone (The watch seemed to have it's own separate number even though it was connected to a family's phone number). This made my watch its own separate phone number.

Now this gets weird… A day has passed since I last spoke to the rep and I still had this "1 New Voice Mail" still on my watch.  But from my watch (which was connected to my other family's number) I dialed out to check the voicemail.  Although it was connected to my other family's phone number, I heard my watch saying that I needed to re-setup the voicemail service.  (My other family member already had their voicemail set up.) So, I immediately hung up.

And Voila! The notification was gone after a second I hung up from my watch.  I did not even go through the process of setting up the voice mail!

When I called back to  get my watch's line reconnected and working, that was when I found out that my watch was linked to my other family member and not to me.  And since my watch line was left on as a regular voice line overnight (because the rep did not complete the process of reverting it back), I lost my promotional credits for my watch and it is going to take 2-3 billing cycles to get my promotional credits back….

When I fully get my promotional credits for my watch and phone on month 24, peace out T-Mobile.  Going back to AT&T.