Delay in sending picture text messages

Having to turn WiFi off to.send a picture through text does not sound right to me. I have an iPhone through another carrier and I don't have to turn my wifi off on the phone to send pictures through text. That's a canned answer Tmobile wants you to buy in to and you did .

There has to be better explanation why sending a picture via text on a TMobile carrier on home WiFi doesn't work but does through other carries when on home WiFi .

This is an issue that has been going on for many years. It happens with *everyone* I send picture messages to, no matter what app I use, no matter where I am, across multiple devices. Occasionally, OCCASIONALLY turning off WiFi helps but it is crap that I have to do that. Even then it takes minutes for the message to send. My threads are full of "sending pic" messages. I currently have a message that has been trying to send for over ten minutes. Most of the time I use other services because of this very issue however there are a couple people that I have to text. This is a T-Mobile issue that "turn off the WiFi" simply is not acceptable and cannot be assumed resolved.

Agreed.  Having to turn off wifi is ridiculous.  I had to do that a few times. I have a Note 10. My brother has the same phone but with another carrier and does not have these issues.

Hi @tmo_marissa, I see this is marked as resolved but I don't see any solutions and I'm having the same problem. Can you send some ideas? ¡Gracias!

I am having the same issue and would love to know how to resolve this. 

this started after one of the update that was done. This is clearly a software issue 

Gracias @tmo_amanda I turned off WIFI and now I can send pictures. That was the fix for me.

I have the Motorola z3 it takes me 15 - 20 minutes per picture if I send text on average. Took 30 minutes the other day.  Wifi does not help.  Small file sizes do not help.  Been 15 minutes now for a simple text message that simply said "thank you: to be sent.  This is ridiculous.  Nothing against T mobile support but this is not an isolated incident.  I am seriously thinking of switching carriers as this is a never ending story every single day it seems although it does not happen all the time it happens every day more than once a day. My data usage is less than 4 GB so I should NOT be getting throttled.  At first I thought it was my phone but 2 other people I know have the same issue.  Now I get a message that the text could not be sent try again - this happens alot as well.  I really like Tmobile but this is not working out!!!

Hola @tmo_mike_c @tmo_amanda @tmo_marissa - this thread is marked resolved, but I don't see any solutions posted (and I'm facing the same problem). How do I "reactivate" it? ¡Gracias!

I have the same exact problem with my Android. Very frustrating. But yet, if I send the same pic through Facebook messenger, it goes through quickly, and videos too, with no distortion. T mobile sucks.