Forum Discussion
digits app not syncing
Anyone know how to troubleshoot Digits? I have it installed on my phone but when I try and enable another line the conversations from the other libe don't appear and it's not syncing. It was working...
Curious that it was working and now it is not. Here are a few things to start things off.
- Is the S10 possibly using a third party app to send and receive messages? If they are using Whatsapp or Hangouts or others like that, those messages would not sync with the DIGITS app.
- In the DIGITS app on the S21, tap messaging and then use the drop down at the top of the screen to make sure the correct phone number for the S10 is selected. You might have the app filtering to the wrong phone number.
- Make sure that both phones and the DIGITS app are all fully up to date.
- Sign out of the DIGITS app and sign back in.
