Forum Discussion

bigmac627's avatar
bigmac627
Network Novice
Hace 3 años

Galaxy S21 data issues

Is anyone having data issues after the latest update for the Galaxy S21.  Since the update, my phone keeps dropping from 5G to E.  T-Mobile tech support reset my network from their end and it seemed to work the rest of the day but started again the next day.  

  • wheresbob's avatar
    wheresbob
    Network Novice

    Not quite having the exact same issue, mine's would constantly connect/disconnect or the connection would slow down to a crawl, but it always said 5G so maybe this won't help you but worth a shot.  This seemed to fix all my connection issues and the phone's even snappier now (not that i understand why this would affect the latter).

    What i ended up doing is to force the phone to always be on T-Mobile’s network, this is probably going to mess up roaming though, so if you’re travelling, flip this back to auto.

    Settings > Connections > Mobile Networks

    Disable “Select automatically"
    Scan and choose the tmobile network

  • wheresbob's avatar
    wheresbob
    Network Novice

    NP, let us know if this works.  I've been having this problem since i got the phone a year ago and it just keeps getting worse with every update.