Forum Discussion
Galaxy S23 ultra not receiving certin text messages
Hello all, my girlfriend recently ported a number in from verizon. She got a galaxy s23 ultra. The problem we are having is she isn't able to receive text messages from Snapchat, Facebook and many ot...
You might need to reach out to Customer Care at 611 or send a DM to T-Mobile on Facebook or Twitter to have them enable shortcodes for the number she ported in on her account. If those are enabled. Then it is more than likely that those services haven't picked up on the number being ported to a different carrier yet. Give it a week or two or contact the support for each one you are having issues with to have them update their systems for your number and carrier.
You might need to reach out to Customer Care at 611 or send a DM to T-Mobile on Facebook or Twitter to have them enable shortcodes for the number she ported in on her account. If those are enabled. Then it is more than likely that those services haven't picked up on the number being ported to a different carrier yet. Give it a week or two or contact the support for each one you are having issues with to have them update their systems for your number and carrier.
