Forum Discussion
Galaxy Watch LTE duplicate messages
As the title says I am getting duplicate messages to my galaxy watch. When im connected to bluetooth everything works fine, texts sync properly when read on one device. However whenever i disconnect from my phone and switch to LTE i get every text ever all pver again. Literally 1000's. You would think the solution would be to leave lte on all the time? Wrong. When i leave lte on all the time then my watch and phone dont sync! If i read the text on my watch it wont update ththe phone anand vice versa. The point of the watch is to be able for the phone and watch to sync AND to leave your phone behind. Ive read dozens of users experienceing the same problem whats the fix tmoble? Ps this isnt an issue with the apple watch lte
@dupsla y @magenta6238774 , thank you both! I sent a PM your way which should be in your bandeja_de_entrada. I also agree about the latest update which is something I'll include in feedback because I do think @magenta6898941 has a great point.
Hi everyone, I just got off the phone with T-mo for another issue so I had them transfer me to the digits dept. They are aware of the problem. He said it is on their back end and have had success with a fix with others. He took my numbers and said to give it 48 hours and do a restart of both devices. Also he said you have to call in so they can expedite a fix. PLEASE call them and let them know your issue! They need your phone number and digits number for the fix. I guess I'll find out Thursday if it was fixed!
Hello, if there was an option to mark all missed incoming messages as read when the watch connects to LTE, that would be a great (but probably not final) step towards a solution. It seems like something that could be implemented in DIGITS or the watch messages app.
This problem has become more annoying as we enter the holiday season, as folks are comparing functionality between watches and carriers in their gift decisions. I'd love to be able to tell others that this increasingly-heard-about problem is solved for the LTE Galaxy watch on T-mobile.
Just picked up a 46 and a 42 and immediately noticed the same issue. Additionally, group messages sometimes come in as separate messages from each sender. In some cases appearing in both the group thread and separately, other times in only one or the other. I'm assuming that happened when the watch switched between Bluetooth/LTE. An under 2 day battery life would be a dealbreaker for me too. Any update on this? I now have 6 days left to decide!
It's either a defect with the watch software or defect with T Mobile digits. Either way we should be credited since it is not working as designed. It's been two months.
Great call out, @magenta6238774! The Samsung team is also already working with the DIGITS team to determine if that's the underlying issue. Unfortunately, I do not have any updates at this time. They're currently going back and forth trying to find a permanent solution that also doesn't drain the Watch battery.
For those asking if there are any options to return the device outside of the buyer's remorse period - currently, we do not have any update to extend the buyer's remorse period for the Galaxy Watch. If that changes, I'll most definitely update this thread. I have passed the request along but cannot make any promises that the return period will be changed.
I'll echo this. I have the watch and I have the same problem. Past the 14 days, what options are we given?
Me, my wife, and my sister in law are all having this issue with our watches. I wish I had known about this issue sooner as it would have been a deal breaker for me and I am past the window for a return. Our household has now spent ~$800 on two of these watches and only recently did I discover this problem, as I'm usually on BT.
I acknowledge that the always on LTE/Disable Bluetooth settings do fix the flood of notifications issue, but it still duplicates the notifications on both phone and watch which is almost as annoying. As mentioned above, I also do not accept this as a solution.
If this issue isn't resolved, what are my options as a customer past the 14 day mark? Just sell the watch privately? I don't think that's fair since this is a defect in the software/system and not just because "I changed my mind". Reading about all these returns makes me regret my purchase.
Is it possible to pursue a solution with the DIGITS team as well? While connected to LTE, I'm getting messages on both my phone and watch (a good thing, as they are not being delayed in delivery) but messages don't synchronize as being read across devices. I'm thinking this involves DIGITS as the DIGITS app on an iPad and Win10 computer shows the same behavior.
We look forward to a solution to this problem!
It's me again! I'm super sorry for the repetitive posts, but I want you guys to know that I'm staying on top of this. I don't have any updates as of yet but we also just returned from a long weekend so other parties that I'm working with may not have had the chance to reply back to me. I'll update you as I have more info. If you have notice any changes in how your Watch is functioning battery-wise or duplicate message-wise, please let me know.
You're right, @magenta6596678, this isn't a permanent solution. That's what I'm working on with the internal Samsung partners. Trust me....I'm being a squeaky wheel and doing my best to get everyone answers ASAP.
