issues with my Google pixel 6 Pro preorder?

Perezs08 wrote:

Mine just got back ordered till November. Up until a few hours ago it said delivery on 10/28 now it got moved. I preordered on 10/19. White pixel 6 pro.

I'm having an issue because one representative told me that if it doesn't ship out by the 27th then I should give customer care a call. When I did that my Community member didn't want to help me and switched me to an overseas representative (rude and unprofessional). Then when I call back later in the day today when I had more time. They told me that it supposed to ship out tomorrow and it's waiting be picked up at the moment. I still haven't gotten any tracking number I'm still unable to see my order in any capacity on my own. The second phone call with the community rep they told me that they're having issues with their order system so you may not be able to find you order or the order information may be wrong. I don't know how accurate that is because nobody else I told you that when I called.

Then no I have not went into a store as of yet, tomorrow in the morning I have some time and I'm going to go into the store and talk with them about it if I don't get any tracking number and or if the order doesn't pop back up for me to check and it shows that up that it has shipped by the by tomorrow morning. Also someone told me in one of the Pixel groups on Facebook that they ordered the pro directly from T-Mobile's website yesterday with overnight 1-day shipping and it arrived to them today (10-27 and honestly I would take that with a grain of salt). So when I brought that up to the community customer care representative first they told me it's in order of when you purchase the phone. I told the representative that I purchased it on the 19th as soon as your web site was fixed because the website had some technical issues not letting me purchase the phone unrelated to the preorder launch. While the other person purchased it on the 26 yesterday and received it today directly from T-Mobile's website. When I said all that she was mute about it and tried to switch the subject back to what she saw in the screen.

Andy T wrote:

This Shi#y, I pre ordered pixel 6 pro on 19th, did all the required digi signing, and my shipping date was 10-28 for the past 10 days I just rechecked it now and it says 11-12-21 to 11-18-21. Tmobile sucks at this, I even went into an actual store to pre order pixel 6pro on 10-19. What A joke Tmobile, I would have purchased from Google if you would have said I would not receive phone until middle of November. Nice way to treat A customer of 20 years. 

Mine has changed from the 27th to the 28th. Other than that, when I spoke to community team member on the phone in the later afternoon today, they told me that it's waiting to be picked up (I still don't see any bank). charges yet for the device.

By the way I'm a customer of 15 years, so I can understand what you were saying by a longtime customer getting screwed over. Which Honestly though, I've never had any issues with multiple phones that I pre-ordered in the past. I haven't pre-ordered anything in 3-4 years until now, I was used to receiving the phone early even before the shipping information generated.

am321 wrote:

Perezs08 wrote:

Mine just got back ordered till November. Up until a few hours ago it said delivery on 10/28 now it got moved. I preordered on 10/19. White pixel 6 pro.

I'm having an issue because one representative told me that if it doesn't ship out by the 27th then I should give customer care a call. When I did that my Community member didn't want to help me and switched me to an overseas representative (rude and unprofessional). Then when I call back later in the day today when I had more time. They told me that it supposed to ship out tomorrow and it's waiting be picked up at the moment. I still haven't gotten any tracking number I'm still unable to see my order in any capacity on my own. The second phone call with the community rep they told me that they're having issues with their order system so you may not be able to find you order or the order information may be wrong. I don't know how accurate that is because nobody else I told you that when I called.

 

Then no I have not went into a store as of yet, tomorrow in the morning I have some time and I'm going to go into the store and talk with them about it if I don't get any tracking number and or if the order doesn't pop back up for me to check and it shows that up that it has shipped by the by tomorrow morning. Also someone told me in one of the Pixel groups on Facebook that they ordered the pro directly from T-Mobile's website yesterday with overnight 1-day shipping and it arrived to them today (10-27 and honestly I would take that with a grain of salt). So when I brought that up to the community customer care representative first they told me it's in order of when you purchase the phone. I told the representative that I purchased it on the 19th as soon as your web site was fixed because the website had some technical issues not letting me purchase the phone unrelated to the preorder launch. While the other person purchased it on the 26 yesterday and received it today directly from T-Mobile's website. When I said all that she was mute about it and tried to switch the subject back to what she saw in the screen.

Check the card you used to pay for it with. At the very least (if you financed) you should have had to pay tax. In my experience with pre-orders with T-Mobile they don't charge your card until the device is pretty much packaged and ready to ship. Sometimes their site is slow to update tracking info but your credit card company will still show the charge right away.

magenta1480587 wrote:

am321 wrote:

Perezs08 wrote:

Mine just got back ordered till November. Up until a few hours ago it said delivery on 10/28 now it got moved. I preordered on 10/19. White pixel 6 pro.

I'm having an issue because one representative told me that if it doesn't ship out by the 27th then I should give customer care a call. When I did that my Community member didn't want to help me and switched me to an overseas representative (rude and unprofessional). Then when I call back later in the day today when I had more time. They told me that it supposed to ship out tomorrow and it's waiting be picked up at the moment. I still haven't gotten any tracking number I'm still unable to see my order in any capacity on my own. The second phone call with the community rep they told me that they're having issues with their order system so you may not be able to find you order or the order information may be wrong. I don't know how accurate that is because nobody else I told you that when I called.

 

Then no I have not went into a store as of yet, tomorrow in the morning I have some time and I'm going to go into the store and talk with them about it if I don't get any tracking number and or if the order doesn't pop back up for me to check and it shows that up that it has shipped by the by tomorrow morning. Also someone told me in one of the Pixel groups on Facebook that they ordered the pro directly from T-Mobile's website yesterday with overnight 1-day shipping and it arrived to them today (10-27 and honestly I would take that with a grain of salt). So when I brought that up to the community customer care representative first they told me it's in order of when you purchase the phone. I told the representative that I purchased it on the 19th as soon as your web site was fixed because the website had some technical issues not letting me purchase the phone unrelated to the preorder launch. While the other person purchased it on the 26 yesterday and received it today directly from T-Mobile's website. When I said all that she was mute about it and tried to switch the subject back to what she saw in the screen.

Check the card you used to pay for it with. At the very least (if you financed) you should have had to pay tax. In my experience with pre-orders with T-Mobile they don't charge your card until the device is pretty much packaged and ready to ship. Sometimes their site is slow to update tracking info but your credit card company will still show the charge right away.

That's what I did. Also I know that they don't charge you until it literally is going out the door. All I'm saying is because originally it was supposed to leave today, but thanks

raynalrdst wrote:

Perezs08 wrote:

Mine just got back ordered till November. Up until a few hours ago it said delivery on 10/28 now it got moved. I preordered on 10/19. White pixel 6 pro.

Same here. But it said will ship BY 10/28. To me that means no later then 10/28. Now it says estimated to ship 11/12  to 11/18

Same with me! 😔

Here's an update for people that's  reading this post. 

It's now 1AM ET on October 28. I still haven't received a tracking number and I'm still unable to find my info. So what I'm going to do is check again later in the morning as soon as I wake up. Which if I haven't received a tracking number and or my info doesn't appear again with that it has been shipped, then I'm going to go to the nearest store and see what they can do for me.

am321 wrote:

Here is another update for me. It's 9:50AM ET and now I have a tracking number via UPS and they said that it's out for delivery currently. I'm now able to see my information on T-Mobile's website and the app. Like one of the representatives told me, I guess there was some issues with tracking orders on the T-Mobile side and what they saw on the screen when I called in was wrong. But I'm glad that UPS on their website has it on the way to me today. I also purchased a case off Amazon that was backordered, but now it's supposedly arriving today as well. Which this is even better for me so I don't have to wait to use my device or go to Best Buy and get a temporary case until my clear fully enclosed case with a built in screen protector arrives.

So to everybody that's still having shipping issues, I'm going to keep my fingers crossed and hope that you receive your devices soon!

What was your original delivery date?

Well at least they got someone's right.  I even went with the baby pro cause they assured me that was the one they had available, figured "i can deal with the space" and now it's not shipping till who knows when, and I'll still have the 128gb model.  

It just wasn't worth dealing with their screwed up order system for the bill credits.  Interesting that the one poster mentions they don't charge until shipping, my card has all the charges on it from when I spoke with the rep.  Immediately.  Not delayed until November 12-18th. 

Overly frustrated here and going to have to figure out how to deal with this if the phone actually shows up between the 12th and the 18th,  I won’t be around so it’ll just sit on my porch until it gets stolen probably.

am321 wrote:

Thanks in advance for taking the time to read this long post and to give me some help and advice.

 

So I preordered a Google Pixel 6 Pro from T-Mobile's website, but I seem to be having a lot of issues with my order. What should I do? Because I have a feeling that I'm not going to receive my phone. That somewhere down the line you were just going to get canceled or they're going to claim that I never made an order. 

1st off when I tried to make the purchase on T-Mobile's website as soon as preorders became available, there was some type of technical issue that was confirmed by customer care who confirmed that with the IT department. Then about 3-4 hours later the website was working again and I was able to purchase the device.

So after I completed the transaction I never received any confirmation email and any of my DocuSign emails that I should've received after placing the order. Which I was able to confirm on T-Mobile's website and through the app that I had an order processing. The order said that it was supposed to ship out on the 27th of October and then arrive to me in 1-2 days.

Then yesterday the order changed the shipping date from the 27th to the 28th. Now as of this morning (10-26), the order has completely disappeared from the T-Mobile app on the home screen, under the orders tab and on T-Mobile's website after logging into my account.

On top of all this, I know people that ordered the device from the Google store, other carriers as well as T-Mobile and they've already received their device. My friend who has T-Mobile as well also preordered after me and already received his device.

I saw others addressed that the missing order had to do with no signed EIP. My preorder, while it did complete with digitally signing those documents, did have the same estimated shipping change noted by others. It started as 28 Oct - which is why I chose the black color versus white which showed 12 Nov. Then as of yesterday, it was updated to show 12-18 Nov. I started a new order to see the estimate at that was 19 Nov or later. I called six stores in my area and no Pro models, just Pixel 6. One store suggested calling tomorrow but based on what I'm seeing, I don't hold hope to obtain the Pro sooner in a store. So I figure good things come to those who wait...But if it keeps getting delayed further, I won't feel that way! 

am321 wrote:

Here is another update for me. It's 9:50AM ET and now I have a tracking number via UPS and they said that it's out for delivery currently. I'm now able to see my information on T-Mobile's website and the app. Like one of the representatives told me, I guess there was some issues with tracking orders on the T-Mobile side and what they saw on the screen when I called in was wrong. But I'm glad that UPS on their website has it on the way to me today. I also purchased a case off Amazon that was backordered, but now it's supposedly arriving today as well. Which this is even better for me so I don't have to wait to use my device or go to Best Buy and get a temporary case until my clear fully enclosed case with a built in screen protector arrives.

So to everybody that's still having shipping issues, I'm going to keep my fingers crossed and hope that you receive your devices soon!

Congratulations!  This is the best possible news for this one.  Sadly there are some in the other direction having a "what do you mean I am not getting my phone today?!" conversation.