Forum Discussion
LG G7 CHARGING PORT MOSITURE
11.8.18
I AM HAVING A PROBLEM WITH MY LG G7. KEEPS SHOWING THE MESSAGE CHARGING PORT BLOCKED MOISTURE/DEBRIS DECTECTED. THERE IS NO MOISTURE OR DEBRIS IN THE PORT. WHATS GOING ON?
I HAVE READ THAT THE V30 IS ALSO HAVING THIS PROBLEM.
THIS PHONE IS ONLY 5 MONTHS OLD
Continually turning it off to charge it is inconvenient but an easy workaround to say the least. As far as an update goes, I don't see any upcoming for the LG G7, but you can keep an eye on our Actualizaciones de software page. We're in the process of updating it which is why you don't see any devices listed at the moment. If anything else comes up to solve the charging port message, I'll be sure to send the info your way.
LG isn't exactly quick with their software updates. Expect to wait about 3 months for the next update and there is no guarantee that it will be solved in the next update.
Unfortunately, I'm having the same exact issue as everyone else here. Now... My charger port wont at all. Luckily i have a wireless qi charger, and that works. I spoke to a Tech rep, and they are aware of this issue and said its happening a lot.. My issue started after an upgrade that was out a few weeks ago. I don't want to give up my phone so when will an upgrade take place?
Continually turning it off to charge it is inconvenient but an easy workaround to say the least. As far as an update goes, I don't see any upcoming for the LG G7, but you can keep an eye on our Actualizaciones de software page. We're in the process of updating it which is why you don't see any devices listed at the moment. If anything else comes up to solve the charging port message, I'll be sure to send the info your way.
11.13.18
TMO_AMANDA NO DID NOT TRY THE RICE IDEA OVER THE WEEKEND. SOFTWARE IS UP TO DATE. WAITING FOR A NEWER RELEASE. DO YOU KNOW WHEN THAT IS HAPPENING? ANDROID 8.1 OR 9.0? PHONE IS WORKING OK JIST HAVE TO TRUN OFF AND BACK ON AND THEN PLUG IN THE CHARGING CABLE TO ORDER TO CHARGE UP. THANKS FOR THE LG PHONE NUMBER. I DEPEND ON MY GRAY G7 ALL MOST 18 HOURS A DAY. CAN NOT BE DOWN OR WITHOUT A PHONE. SO I DO HAVE A BACKUP RED G7 THAT I USE WHEN THE GRAY IS NOT FUNCTIONAL. I JIST SWITCH THE SIMM TRAY.
HOWEVER I STILL AM RECEIVING THE CHARGING PORT MESSAGE
Good morning, @chuck48!
Did you give the rice trick a go over the weekend? If so, do you still see that pesky message? Previously when this was happening on the LG G6, we made sure the software was up-to-date. If the software was current and the message still appeared, we referred customers to LG as they're handling the issue directly. Here's their information: 1-800-793-8896 5:00 a.m. to 10:00 p.m. PT.
They key word there is, resistent. IP ratings are mostly marketting speak with no actual guarantees.
11.10.18
SYAORAN, I WILL TRY THE RICE IDEA GOT NOTHING TO LOOSE AND MAYBE WILL FIX MY PROBLEM. KINDA STRANGE BOUT THE MOISTURE BECAUSE THE PHONE IS IP68 RATED.
Devices backed by an international standard calificación de IP68 are deemed fit enough to withstand dust, dirt and sand, and are resistant to submersion up to a maximum depth of 1.5m underwater for up to thirty minutes.
DONT KNOW HOW WOULD HAVE GOT MOISTURE IN IT.
THANKS FOR YOUR HELP
4 days covered in rice and left in a container with a lid saved my old Galaxy Nexas back in the day when I got caught out in beavy rain while on the phone. The phone and me were soaked to the point where it shut off and wouldn't turn back on. After days of it not working, I put it in some rice on a friends suggestion and left it for 4 days. I was shocked when it actually worked.
11.9.18
SYAORAN, NO HAVE NOT TRIED SITTING IT IN SOME RICE FOR A FEW DAYS. I DID TAKE OUT THE SIM HOLDER AND LET SIT FOR 3 DAYS.
THANKS FOR YOUR IDEA AND HELP
Have you tried sitting it covered in some rice for a few days? If there is moisture in it, that will draw it out.
