LG G7 error message this morning

runningpainter wrote:

This is actually hard to fathom from a customer relations standpoint and also, possibly from a legal perspective. So many people depend on their phones for work, health and safety, and T-Mobile hasn't fixed the problem and hasn't provided better information to its customers. In my opinion this is a serious lapse.

the site here is primarily peer to peer with a handful of moderators to keep things in order only..they do not speak up usually on things and they do not have account access. as is they were working with LG to get it all figured out..i know on the Sprint site if a larger scale issue popped up they were pretty quick to get the info out there on what was going on and what was happening. might not have been the most helpful but at least you knew it was in fact known they knew of what was going on and were working on it.

here...not so much..you kinda get what you get and or do your own digging to get the info.

i know a lot of steps to try have been posted in here but here are the official steps from TMO in case theyre any different...no ...odds are they wouldnt post it in here because well...read the top of my post lol

LG IMS Keeps Stopping Error:

Instructions to Resolve

1. Reiniciar dispositivo

2. After device restarts, go to settings>apps>app info note: some LG devices use a tabbed view for settings instead of a list view. if the tab view is used, to to the general tab>apps and notifications.
3. in the top right corner, select the 3 dots. select show system
4. in the app list go to the app com.lge.ims.rcsprovider if the device has a search option, you can search for “RCS” to find it quickly
5. click the app name to select it
6. click storage
7. click clear cache
8. click clear data
9. click back button (top left) to go back to the app info screen
10. click force stop
11. these steps should prevent the pop-up from returning. if you see the error message again, go back into the com.lge.ims.rcsprovider app again and click clear cache and clear data.

last word was the fix was going to be kicked out in 24 hours in batches but unsure if that has changed or not.

My husband and I are having the same issue with our phones.  Tried all the suggestions but still getting the error message.  Not setting back to factory settings but will keep checking in to see if we get a response from T Mobile.

I have a LG G7 ThinQ. It also started popping up on my phone this morning and also my network won't connect to 3g or 4g at all. I only have connectivity through wi-fi. Earlier clearing the cache in the system settings worked but now it is popping up again every few seconds. Anyone know anything? 

Tried the suggestion to force stop and clear data and it didn't work for me. It just keeps turning back on immediately and continuing the pop up the error.

Same

Scoshep wrote:

Just so everyone knows. I have two devices with T-Mobile one is the LG G& Thinq, with the IMS error, and the other is a Samsung tablet, which doed not have the issue. Both have cellular and wifi data. To my knowlege only LG's are having this issue. 

I have have a technical background and have been in the IT industry fro 25 years. All the fixes I have read about, and tried, are just hack fixes and would not really fix anything if they actually tempararally worked. Once your restart your phone everything your did would be back to normal and problem would come back. I would keep looking for app or system updates being pushed out.

I have restarted powered off...Nothing is working 😥

harvey62 wrote:

LG G7 phone is getting constant LG IMS keeps stopping message/

 

It hasn't solved anything until every LG that was screwed up is back to normal.

Dstrohl wrote:

My LG stylo 5 was started doing the same thing as everyone else's this morning so I  tried everything i could find online to make it stop but nothing worked. Finally around 10pm it just stopped happening. No reason at all, just stopped. Phones fine now

*waving, jumping up and down* they missed one!

Redkat wrote:

Scoshep wrote:

Just so everyone knows. I have two devices with T-Mobile one is the LG G& Thinq, with the IMS error, and the other is a Samsung tablet, which doed not have the issue. Both have cellular and wifi data. To my knowlege only LG's are having this issue. 

I have have a technical background and have been in the IT industry fro 25 years. All the fixes I have read about, and tried, are just hack fixes and would not really fix anything if they actually tempararally worked. Once your restart your phone everything your did would be back to normal and problem would come back. I would keep looking for app or system updates being pushed out.

I have restarted powered off...Nothing is working 😥

 

I restarted it 4 times and I almost threw it on the 5th! I'm still waiting. Thanks.

Shelzy wrote:

harvey62 wrote:

LG G7 phone is getting constant LG IMS keeps stopping message/

 

It hasn't solved anything until every LG that was screwed up is back to normal.

LeeMichaels wrote:

Same issue here with my G5 and wife's G6. I am curious - is this happening nationwide/worldwide? I live in Nashville. I have tried all suggestions - nothing working.

Wow I am in Hawaii.